In seven months: Increased On Time Delivery from 52% to 144 consecutive days of 100% OTD.
- Trained the executive leadership team on the use of the A3 methodology for continuous improvement.
- Used a “Coach the leader” approach for the On-Time Delivery (OTD) A3 team, where a member of the executive leadership team leads the OTD A3 team – and Patrick observed and coached the leader.
- Complete engagement of all functional areas and all shifts lead to quick buy-in and local ownership of the improved processes.
- Measurable improvements as well as having their voices heard lead to employee satisfaction improving from less than 50% to over 87%